I was at WDW this past weekend with family and had an outstanding time. It was slow paced and relaxing which was much needed on many levels. There are times though when things go wrong though. We moved from one resort to another and used the Disney Valet service to move our items. Now, I am sure things for the majority of people go smoothly. I really do not want to diswade anyone from using this service. Seriously.
Our items were to be brought over to the other resort we were moving to and be there in time for us to get ready for photos and dinner. They weren't there at the time they stated. We saw them being loaded as we left the resort we had stayed at the night before. Okay.. we were running late too. We get to the room with plenty of time, but had to wait longer for the items to get to us.
When they finally did get to us, there was damage to items. The valet who brought the items in was quick to say it wasn't his fault and he didn't know anything about the problem. Yet, in hindsight, he did. He left sticky handprints on the door. He promptly went downstairs to his boss and the manager called us before we even had a chance.
Luckily, we had a room with a washer and dryer for the clothing that was damaged. The suitcase and cooler (not sure who lays a cooler flat) are damaged and have been compensated by WDW. There was an option to get a suitcase from WDW but as much as there is love for Disney, no mouse wanted on the suitcase. Partly due to other traveling to other places.
The other items that were found to be damaged, were as we were packing up to return home. The tea box was sticky inside and under some of the tea, we found the outer clamp of the lid. The only way it could've gotten in there was by someone picking up a spilled item. Several bags of loose tea had to be tossed as they were clumped inside the bags. No compensation was wanted for this. Just for staff to own up to their errors instead of passing it off that someone else did it.
Many other things could've happened that could've been so much worse. So yes, things can go wrong and Disney does try to take care of things if warrented. I have had it happen a few times in my many trips and luckily, less than I can count on one hand.
